FREQUENTLY ASKED QUESTIONS

  1. What types of automotive products do you offer?
    We offer a wide range of automotive products, including interior decoration, cleaning products, car care products, car accessories, car electronics, tire and wheel accessories, exterior decoration, etc. Whether it is to improve the comfort of the car or enhance the performance of the car, we have the right products.
  2. How do I choose the right products for my vehicle?
    Each product page provides detailed information about applicable models and specifications. You can find suitable automotive products by model, year or part number. If you are not sure, please contact our customer support and we will help you find the most suitable products.
  3. Do your products provide warranties?
    Yes, many products come with manufacturer warranties. The specific warranty period and terms will be listed on the product page. If you have any questions, you can always contact our customer service team for help.
  4. How do I place an order and pay?
    On our website, you just need to select the products you need, add them to the shopping cart, and proceed to the checkout page. At checkout, you can choose a variety of payment methods, including credit cards, debit cards and some e-wallets. If you have any payment questions, you can contact our customer support.
  5. Do you ship internationally?
    Yes, we ship worldwide. The specific international shipping costs and estimated delivery time will be displayed at checkout. Please note that international orders may be subject to import duties or taxes. Please check local customs regulations for specific circumstances.
  6. How can I track my order?
    Once the order is shipped, we will send an email with a tracking number. You can use the tracking number to check the shipping status of the order on the courier’s official website.
  7. Can I modify or cancel my order?
    We will try our best to provide you with the opportunity to modify or cancel the order before it is processed. If your order has entered the shipping process, modifications and cancellations may be restricted. Please contact customer support as soon as possible and we will do our best to help you.
  8. What should I do if my item is faulty or damaged?
    If you receive a damaged or defective item, please contact our customer support team immediately. We will provide return and exchange services as appropriate and ensure that your problem is resolved.
  9. What is your return policy?
    We offer an unconditional return policy within 30 days. If you are not satisfied with your purchase, you may return it within 30 days of receipt. The item must be in its original condition and packaging. Please refer to our Return Policy for details.